Terms and Conditions

Your account

You must give us accurate details when you sign up and keep them up to date. You are responsible for keeping your password private and for everything done through your account. Your account number identifies your packages, so always include it on address line 2 of your US shipping address.

Shipping your packages

We receive packages addressed to you at our US warehouse and ship them to Jamaica by air freight, which leaves five times a week. If you add SEA after your account number, we ship by sea freight instead.

Shipping times are estimates. Flights, sailings, customs checks, weather and public holidays can all cause delays that are outside our control.

A package that arrives without an account number, or with one we cannot match, is held until its owner is identified.

What we do not carry

You must not use our services for:

• Anything that is illegal to export from the country of origin or to import into Jamaica
• Weapons, ammunition, explosives and fireworks
• Flammable, corrosive, toxic or otherwise dangerous goods
• Illegal drugs and controlled substances
• Cash, and anything that needs an import permit you do not hold

We may refuse, hold or hand over to the authorities any package that we believe breaks these rules. You are responsible for any cost or penalty that results.

Customs

Every package entering Jamaica is subject to inspection by the Jamaica Customs Agency. Duty and taxes are set by Customs, not by us. Where they apply, they are added to your invoice as a separate line. We may ask you for the merchant invoice so the correct value can be declared, and you agree to give us accurate information.

Charges and payment

Freight is charged by weight using our published rates. Other charges, such as customs duty, are listed separately on your invoice. Your invoice must be paid in full before a package is released or delivered.

All prices and payments are in Jamaican dollars (JMD). Card payments are processed by Fygaro over an encrypted connection and checked with 3-D Secure. Shippy Xpress never stores your full card number.

Collecting your package

We tell you by email when a package is ready. Please collect it within 30 days of that notice and bring your account number or tracking number. If someone collects for you, they must have your authorisation.

A package not collected within 30 days is treated as abandoned. We may then sell or dispose of it to recover the freight, duty and any other charges owed. Abandoned items offered for sale appear in our shop.

Local courier service

We collect and drop off items within Kingston, Saint Andrew and Saint Catherine, Monday to Friday. Kingston and Saint Andrew count as one area. The price is J$1,000 within one parish and J$1,200 between the two. Same day express is J$1,500 within one parish and J$2,000 between the two.

Same day bookings must reach us before 10:00 am. Next working day bookings must reach us before 2:00 pm. Bookings made after these times, or on a weekend, are scheduled for a later working day.

Items must be packed securely and be safe and legal to carry. Someone must be available at both addresses to hand over and receive the item.

Credit card purchase

On request we buy items online for you with our card. Our service fee is 10% of the purchase total. We send you the full amount in Jamaican dollars first, and we place the order only after you have dropped off the cash at our branch. You are responsible for choosing the right item, size and quantity. Online prices and stock can change; if the total changes before we buy, we tell you and you can go ahead or cancel. The seller, not Shippy Xpress, is responsible for the quality of the goods. Freight and any customs duty are charged separately when the package arrives.

China sourcing

A quote sets out the cost of the goods and shipping to Jamaica. We place the order only after you approve the quote and pay the amount requested. Suppliers are independent businesses. We check orders with care, but product quality, production time and stock are controlled by the supplier.

Loss and damage

We handle every package with care. Check your package when you receive it and tell us straight away, before you leave the pickup location or before the driver leaves, if anything is missing or damaged.

If a package is lost or damaged while in our care and we are responsible, our liability is limited to the freight charges you paid for that package and the value shown on the merchant invoice. We are not liable for poor packing by the sender, for hidden damage, for delay, or for loss of profit or other indirect loss.

Changes and governing law

We may update these terms and our rates from time to time. The current version is always on this page. These terms are governed by the laws of Jamaica.

Contact us

If you have a question about these terms, call 8762054618 or email shippyxpress@gmail.com.