Who we are

Welcome to Shippy Xpress, a subsidiary of Parcel Place, specializing in international freight forwarding services from the US to Jamaica. By registering for an account with Shippy Xpress, it is understood that you have read, understood, and accepted the following terms and conditions. We encourage you to review our policies periodically to stay informed of any updates or changes.

Customer Accounts and Responsibilities

  • Account Creation and Use: Upon account creation, each customer will be provided with a US mailing address and a unique mailbox code for receiving packages. It is imperative to accurately enter the complete mailing address to avoid misdelivery. Any incorrect address may incur a correction fee.

  • Package Handling and Storage:

    • Shippy Xpress transports packages from our Florida warehouse to Jamaica twice per week.
    • Customers are advised to upload invoices or create pre-alerts promptly to facilitate timely processing.
    • Delivery within Jamaica typically occurs on the same day or within 3 business days post customs clearance.
    • Proper packaging is crucial to prevent damage; Shippy Xpress assumes liability only for damage or loss occurring while the package is in our possession.

  • Package Pricing and Charges:

    • Packages are priced based on weight and/or the declared value of contents upon arrival in Jamaica.
    • Rate estimates can be obtained using our rate sheet and calculator on the website.
    • We strive to offer competitive rates, exceptional customer service, and special promotions for frequent users.

 

Payment and Collection Policies

    • Outstanding Balances: If a customer has an outstanding balance with Shippy Xpress for more than 60 days, any new package on the portal may be auctioned without the customer’s consent to cover fees owed to the company. It is crucial for customers to promptly address outstanding balances or communicate any challenges preventing payment to avoid potential auctioning of their packages. We prioritize transparency and aim to resolve financial matters in a fair and efficient manner to uphold our commitment to all our clients.

    • Holding Fees and Auctioning:

      • Customers without outstanding balances but who fail to collect packages will be charged a holding fee of $100 JMD per day after 30 days.
      • If packages remain uncollected for 60 days, they may be auctioned without the customer’s consent to compensate for freight charges incurred. Customers are urged to collect their packages promptly to avoid potential auctioning. We prioritize efficient operations and fair practices to ensure smooth logistics management for all our clients.

Privacy Policy:

Collection of Information: Shippy Xpress collects personal information such as names and email addresses to enhance communication with our customers and streamline shipment processes.

Use of Collected Information:

  • Personal information collected is used solely to communicate with individuals who contact us through our website.
  • Browser IP address and anonymous history may be utilized for reporting and improving website functionality and user experience.

Distribution of Collected Information:

  • Shippy Xpress values customer privacy and does not share, redistribute, or sell personal information to third parties unless required by law or authorized by legal instruments such as subpoenas.

Privacy Statement Revisions:

  • This Privacy Statement was last updated on Tuesday, June 20, 2023. We reserve the right to update this statement at any time without prior notice.
  • Significant changes will be communicated through a notice on our website’s homepage for a reasonable period after the update.

Acceptance of Terms: By registering for an account with Shippy Xpress, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. It is recommended to review these policies periodically for any updates.

For further inquiries or clarification regarding our terms and conditions, please contact Shippy Xpress customer service.

Thank you for choosing Shippy Xpress for your international freight forwarding needs.